About Us

Last Updated: 2nd November 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from humanframemd.com (the “Site”).

By using our Site, you also agree to our Messaging Terms and Messaging Privacy Policy, both available at humanframemd.com.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages or products you view, referral sources, and how you interact with the Site. We refer to this as Device Information.

We collect Device Information using the following technologies:

Cookies: Data files placed on your device that often include an anonymous unique identifier.
Log files: Track actions on the Site and collect data such as IP address, browser type, referring or exit pages, and timestamps.
Web beacons, tags, and pixels: Electronic files used to record browsing behavior.

When you make or attempt to make a purchase through the Site, we collect Order Information, including your name, billing address, shipping address, payment information, email address, and phone number.

When we refer to Personal Information, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to:

Process payments and fulfill orders
Arrange shipping and provide order confirmations
Communicate with you
Screen orders for potential fraud or risk
Provide information or advertising related to our products or services, based on your preferences

We use Device Information to help detect potential fraud and to improve and optimize our Site through analytics and performance measurement.

We may work with advertising partners to support marketing and analytics efforts.

Sharing Your Personal Information

We share Personal Information with third parties to help operate our business, including ecommerce, payment processing, fulfillment, analytics, and marketing services.

We may also share information to comply with applicable laws and regulations, respond to lawful requests, or protect our legal rights.

Behavioral Advertising

We may use your Personal Information to deliver targeted advertisements or marketing communications we believe may be relevant to you.

You can opt out of targeted advertising through your browser settings or device controls.

Text Marketing and Notifications

By subscribing to text notifications, you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase.

Reply STOP to unsubscribe
Reply HELP for assistance
Message and data rates may apply

Text marketing may include checkout reminders and promotional updates.

Do Not Track

We do not change our data collection practices when we receive a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access, correct, update, or delete your personal information. To exercise these rights, please contact us using the information below.

Your information may be transferred outside of Europe, including to the United States and Canada, to fulfill contracts or support legitimate business interests.

Data Retention

We retain Order Information for our records unless and until you request deletion, subject to legal obligations.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

Additional Privacy Details

1. Information We Collect

Personal information such as name, address, phone number, and email
Payment information processed securely by our providers
Account and order history
Device and analytics data
Marketing preferences
Voluntary product feedback

We do not knowingly collect data from children under 16.

2. How We Use Information

Process and deliver orders
Provide customer support
Improve website functionality
Send marketing messages with consent
Prevent fraud and misuse
Comply with legal obligations

3. Cookies and Tracking

We use cookies to operate and enhance the Site, including essential, performance, functional, and advertising cookies.

Cookie preferences can be managed through browser settings.

4. Information Sharing

We may share limited data with service providers, advertising partners, or legal authorities when required.

We do not sell personal data for money. Certain advertising activities may qualify as “sharing” under California law. You may opt out at any time.

5. Sensitive Personal Information

Sensitive data is used only as necessary to complete transactions or provide requested services. You may request limits on its use by contacting us.

6. Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is completely secure, but we take appropriate precautions.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access your data
Correct inaccurate data
Request deletion
Opt out of data sharing
Limit use of sensitive data
Receive data portability
Withdraw marketing consent

Requests can be made via email, and identity verification may be required.

8. International Transfers

Your information may be processed in the United States or other jurisdictions. Appropriate safeguards are used to comply with applicable privacy laws.

9. Email and SMS Marketing

Marketing communications are sent only with consent.

Emails include an unsubscribe link
Text messages can be stopped by replying STOP
Consent is not required for purchase

10. Accessibility

We strive to make our Site accessible to all users. If you experience difficulty, please contact us and we will assist you.

11. Policy Updates

Material changes to this policy will be reflected by updating the date above and, when required, providing additional notice.

Contact Us

For questions about this Privacy Policy or your data rights, please contact:

SpineRelief Privacy Team
Email: support@humanframemd.com
Phone: (631) 346-0258

Operational Address:
2010 CROW CANYON PL STE 100
SAN RAMON, CA 94583